Telecom Consulting

Colonial IT can design, install and configure a VOIP solution for your organization that helps you do more with your existing telecom infrastructure. We go beyond the standard PBX to offer solutions that add real value to your business. Rather than focusing on selling a particular piece of hardware or forcing your organization to change how it operates, we design telecom systems that leverage your existing communications infrastructure and provide increased efficiency and productivity. VOIP can make the world smaller for your organization by linking remote offices together in a cost effective manner. Your employees can talk to each other for free, with clarity that rivals and often surpasses traditional copper lines.

Colonial IT can also help you design and configure an intuitive voice menu that serves your cost-saving needs, while avoiding the customer frustration and call abandonment that poorly configured systems can cause. Our Interactive Voice Response (IVR) systems allow you to reduce your call center costs by pre-screening and routing calls to the correct destination. This will also result in shorter wait times and higher customer satisfaction for your end users.